Terms and Conditions

You agree to the terms and conditions of service and purchases at Julie vs. Julien is as follows:

1.  Scope of application and Instructions for use
– Terms and Conditions applicable to customers:

·      Order products sold on julievsjulien.com.

·      There is a need to deliver products to locations in accordance with the Delivery Policy posted on julievsjulien.com.
– Customers in these Terms and Conditions include:

·      Any individual who has full civil act capacity, is aged 15 years or older and has assets to make a purchase or has the supervision of both parents or legal guardians.
All organizations are legally established and operating in accordance with Vietnamese law.
– It is strictly forbidden to use any content of the website for commercial purposes or on behalf of any third party without the written permission of julievsjulien.com.

2.  Contract formations
– All product information posted on julievsjulien.com in any case shall not be construed as an offer to enter into a contract by Julievsjulien.com to the Customer. The contractual relationship is only formed and effective from the time the Customer places the order, the order is accepted in the following form: The customer has made the payment and signed the confirmation of receipt of the goods to the delivery staff of the order. delivery person.
– When you want to cancel your order (if any), you must comply with the provisions of the Return and Refund Policy stated in clause 6 below. Orders may be canceled in part or in whole according to Customer’s confirmation with Customer Service Department. Julie vs. Julien reserves the right to cancel a Customer’s order in certain cases where the Customer violates the terms for returns and refunds.

3.  Order and confirm order
– When you place an order at the website: julievsjulien.com, we will receive the order. The customer then needs to take an extra step of confirming the order over the phone from the customer service call.
– In order for the order to be confirmed quickly, please provide complete and accurate information related to the delivery of goods when placing an order on the website.

4.  Order value and payment method
– The price of the product on julievsjulien.com includes value added tax. In all cases, the price of the product does not include shipping costs, unless otherwise stated in the specific product or the item is covered by a specific free shipping program as clearly stated on the julievsjulien website. .com. Shipping costs apply according to carriers partnering with Julie vs. Julien and be well informed with customers when purchasing each product.
– When clicking (clicking) on
the Place Order button to place an order, it means that the Customer confirms that he has carefully reviewed the information of the order and agrees to the Terms and Conditions published on the website.
– Julie vs. Julien delivers goods to over 63 provinces and cities nationwide by C.O.D (Cash on delivery) or bank transfer.

5.  Product exchange and return
– You can only exchange and return the product when the product is proven to be damaged or has errors due to the fault of Julie vs. Julien or the shipper’s faults.

   You can return the product within 7 days after purchase if you are not satisfied with the product due to errors or damage caused by the manufacturer or the shipper’s fault, provided that the product is kept intact with its stamps, labels, have not been laundered, used and no errors or damage caused by customers.

6.  Regulations on information security
– Julie vs. Julien is committed to protecting the security of customer information, not sharing customer information with any third party for any reason.

7.  Complaint handling
– We always appreciate all your comments, so in any case of product and service deficiencies, please send feedback to be answered and resolved most satisfactorily.

   All regulations on complaints and complaint handling are carried out in accordance with the prescribed terms and conditions and ensure that the customers’ rights are protected and respected.

8.  Limitation of Liability
In no event shall Julievsjulien.com be liable for any damage, loss or damage suffered by the Customer unless caused by the willful fault of Julievsjulien.com. Julievsjulien.com’s liability to Customer (if any) is limited to the value of products purchased by Customer on julievsjulien.com.

9.  General Terms
– The provisions referred to are an integral part of these Terms and Conditions.
– Julievsjulien.com and the Customer are responsible for performing all obligations set forth in these Terms and Conditions.
– If any content of the Terms and Conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions will not be affected.
– These Terms and Conditions and any issues arising in the contractual relationship between Julie vs. Julien and the Customer will be able to understand and adjust